Shipping & Return Policies
GROUND SHIPPING: FREE for orders $150 and over. Otherwise, $14.
Usually arrives 5-7 business days after shipping from Romm Diamonds
OVERNIGHT SHIPPING: FREE for orders $1000 and over. Otherwise, $59.
We ship overnight packages by the United States Post Office. Packages normally arrive 1 day after shipping from Romm Diamonds. However packages sometimes take two or three days depending on USPS regulations.
To make a return, please call Romm Diamonds at 508-587-2533 and request an RA (Return Authorization Number) Returns will not be accepted with an RA on the outside of the package adjace to the address label and an RA inside the package attached to the item.
Romm Diamonds Total Satisfaction Guarantee
We want you to be happy with your new Romm purchase or gift. You can count on Romm Quality. If for any reason you are not fully satisfied, you can exchange your piece of jewelry in its original condition for up to 30 days from the date of first purchase.
Naturally, there are no exchanges for special orders, custom work, dated or engraved items or special events merchandise. We will repair any items with a defect in workmanship up to one full year.